What would you do if 40% of your workforce quit?

I was reading the results of a recent survey conducted by workspace supplier Regus, and thought it was important enough to include in the latest edition of our Talent Acquisition Today newsletter.

15,000 US professionals were interviewed last…

It's easy to miss something you are not looking for'. In our last Lazy SSONday we said we were going to announce something of grand scale through the week... and so we did SSON Collaborative Research Network.....…

This article is Part 2 in a series looking at Diageo Business Services, winner of the SSON Award for “Best Mature Captive 2010”…..…

Oscar Vincenti, Business Process Manager at CEMEX USA, tells SSON more about improving End-to-End processes, the Process Management Service Approach and what he expects from the Finance Transformation 2010 conference…..…

An SSON member has asked: Where is the best location (Brazil or Mexico) to start a SSC? Please note: All responses will be posted back onto the original question, please adivse if you do not wish your answer to appear on the SSON website.....…

As you might be aware, we have just launched the all new “SSON Collaborative Research Network, Powered by Peeriosity”, an innovative solution for researching and evaluating best practices. We have had some great feedback already and thought you would be…

More Captive Centers Are Taking Evolutionary Paths Less Travelled.....read more…

Phil Searle, Founder and Managing Director of Chazey Partners is back in the SSON clinic to answer those burning Shared Services dilemmas you're currently facing - here he gives advice on what KPIs should look like for a new Shared Service Center currently…

The objective of this whitepaper is to help Chief Financial Officers and SSC Directors easily spot cost-saving opportunities by introducing today’s possibilities for purchase-to-pay process automation....…

Ashok Dhawan, Vice President & Managing Director, Global Shared Services Centre...…

What do Middle Managers do and what are their roles in making an outsourcing arrangement successful? Part 2....…

A change management workshop at SSON's 10th Annual European Shared Services & Outsourcing Week in Edinburgh moderated by WNS's Deborah Kops, identifies four key areas for change management: planning, stakeholders, capability, and messaging....…

CANTON, OH—QT2D-7, an 11-year-old electric assembly-operations robot, was laid off Monday when the Lawn-Boy plant that has employed him relocated its manufacturing headquarters to New Delhi, India....…

What are the top 3 challenges you face when communicating outsourcing-related decisions to the rest of the organization?...…

Montreal, QC — April 1, 2010 — Technology Evaluation Centers (TEC), a world-wide leader in enterprise software evaluation, has released a new decision support system for pragmatic decision makers who already know what’s most important for their company:…

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It is Monday morning and the facilities team is looking at doing some consolidation. This team sits in New York and is looking at what they believe to be correct capacity numbers

for each of their campuses. The reality

is, those numbers only account…

In the current economic climate, investment in your back office may be the last thing on your mind. Yet now might be just the right time to be bold about your Shared Services or sourcing ambitions.Whether you are in crisis mode, with concerns around your immediate trading position, or looking to structure for the recovery, it’s highly likely that you’ll be considering your sourcing options in a bid to either release liquid assets or drive competitive…

A Framework for success. The Co-operative Group is made up of a diverse set of businesses ranging from food retail through to travel, pharmacy and funerals. Employing over 100,000 colleagues, the Group turns over £10Bn per annum. The HR function has to support this diverse set of businesses with their individual needs as well as manage the overall People agenda for the Group.…

Making your people perfect for the future of your organization. Your people are your greatest strength - but no organization can sit back after hiring and expect its staff to grow and develop organically in an optimal way. Employees need to be nurtured in order for them to bloom into the superstars you want them to be - and whether it’s through internal training, attending conferences, taking qualifications externally or a host of other ways, that nurturing’s…

Over on Supply Chain Management Review, an article by two Wipro consultants suggests that business intelligence (BI) software, such as the kind acquired by SAP and Oracle in recent years, is key to building supply chain visibility. The two argue that "BI capability allows monitoring of supply chain performance and helps in capturing new insights into all aspects of the businesses, fostering innovation." Moreover, "BI allows driving performance improvement in…